Terms of Service

1. Who these terms are between

These Terms of Service (“Terms”) are a contract between you and NGJB Limited, a company registered in England and Wales, trading as “Actions” (“Actions”, “we”, “us”). They govern your use of the Actions application at actions-app.com and related services (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Acceptable Use Policy. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” includes it.

2. The Service

Actions is a meeting-productivity platform. With your authorisation, it reads your calendar to detect meetings, sends a clearly named meeting assistant to join meetings you select, captures recordings and transcripts, and uses AI to extract action items, summaries, projects, and related work artefacts. You can also upload transcripts or record voice notes directly. Features vary by plan and may evolve over time.

3. Accounts and eligibility

You must be at least 18 and provide accurate account information. You can sign in with Google, Microsoft, or email and password. You are responsible for keeping your credentials secure and for activity under your account. One person may not maintain multiple free accounts to circumvent usage limits.

4. Connected accounts

If you connect a Google or Microsoft account, you grant Actions read-only access to your calendar (and, for Google, Meet space settings) as described in the Privacy Policy. You can disconnect at any time from Settings or from your Google/Microsoft account permissions page. Our use of Google user data complies with the Google API Services User Data Policy, including its Limited Use requirements.

5. Meeting recordings and your responsibilities

Laws on recording conversations vary by jurisdiction, and some require the consent of all participants. When you direct the Actions meeting assistant to join a meeting, you are responsible for ensuring the recording is lawful — including giving any notice to, and obtaining any consent from, meeting participants that applicable law requires. The assistant always appears as a visible, named participant so attendees can see the meeting is being captured, but this does not replace any consent you are legally required to obtain. You must not use the Service to record anyone covertly.

6. Acceptable use

You must not:

• use the Service to break the law, infringe others' rights, or record without required consent;
• upload malicious code or content, or attempt to probe, disrupt, or gain unauthorised access to the Service or other users' data;
• reverse-engineer, scrape, resell, or use automated means to extract the Service or its AI pipeline, except as permitted by law;
• misrepresent AI-generated output as human-authored where that would mislead or cause harm.

Full details are in the Acceptable Use Policy. We may suspend or terminate accounts that violate these Terms.

7. AI-generated content

Action items, summaries, talking points, and suggestions are generated by artificial intelligence and may be incomplete or inaccurate. They are provided to assist you, not to replace your judgement. You are responsible for reviewing AI output before relying or acting on it, especially for consequential decisions.

8. Your content and data ownership

You (or your organisation) retain all rights to your meeting recordings, transcripts, and the data extracted from them (“Customer Content”). You grant us a limited, non-exclusive licence to host, process, and transmit Customer Content solely to provide and support the Service, including processing transcripts through our AI pipeline. We do not use Customer Content or Google user data to train generalised AI models, and we do not sell it. Where we process personal data in Customer Content on your organisation's behalf, our Data Processing Agreement applies.

9. Plans, billing, and cancellation

Free plans are available with usage limits. Paid plans are billed per organisation via Stripe, in advance, on a recurring basis until cancelled. Prices and plan limits are shown in the product and may change with at least 30 days' notice, taking effect at your next renewal. You can cancel at any time from Settings; access continues to the end of the paid period. Except where required by law, payments are non-refundable, though we consider refund requests in good faith on a case-by-case basis. We may suspend service for non-payment after reasonable notice.

10. Third-party services

The Service depends on third-party providers — including Google, Microsoft, Supabase, Vercel, Recall.ai, Stripe, and Resend — which may experience their own outages or changes. Your use of Google and Microsoft services through Actions is also subject to their respective terms.

11. Intellectual property

We own the Service, including its software, design, and branding. These Terms do not grant you any rights in the Service other than the limited right to use it. Feedback you choose to give us may be used to improve the Service without obligation to you.

12. Availability and changes to the Service

We aim for high availability but do not guarantee uninterrupted or error-free operation. We may modify the Service, and will give reasonable notice of changes that materially reduce its core functionality for paying customers.

13. Termination

You may stop using the Service at any time. Self-service account deletion is not currently available in Settings; deletion requests can be submitted to privacy@actions-app.com and are handled as described in the Privacy Policy. We may suspend or terminate your access for material breach of these Terms (with notice and an opportunity to remedy, where practicable), or where required by law.

14. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose. Nothing in these Terms affects statutory rights that cannot be excluded, and nothing excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

15. Limitation of liability

Subject to Section 14, we are not liable for indirect or consequential losses, loss of profits, or loss of data, nor for missed or inaccurate AI extractions or decisions made in reliance on AI-generated content. Our total aggregate liability arising out of the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or £100 if you have paid nothing).

16. Indemnity

If you use the Service on behalf of an organisation, that organisation will indemnify us against third-party claims arising from your breach of Section 5 (recording consent) or Section 6 (acceptable use).

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the product. Continued use after changes take effect constitutes acceptance; if you do not agree, stop using the Service and cancel before the changes apply.

18. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that consumers resident elsewhere keep the protection of their local mandatory consumer laws and courts.

19. Contact

Questions about these Terms: legal@actions-app.com
NGJB Limited (trading as Actions), registered in England and Wales.